Terms for using Orbnex Connect.

These terms describe the basic rules for using Orbnex Connect, including cross-connect documentation, CRM linkage, power planning, migration workflows, exports, and related platform services.

Platform purpose

Orbnex Connect helps customers document connectivity assets, track provider handoffs, manage circuit and RPP/power planning records, map CRM fields, and prepare operational workflows. The platform supports documentation and coordination; it does not replace engineering approval, facility approval, safety procedures, or customer contract obligations.

Accounts and workspace data

You are responsible for providing accurate company, contact, billing, circuit, power, CRM, and operational information.
Do not upload data you are not authorized to use, share, store, import, export, or process.
You are responsible for protecting passwords, webhook secrets, CRM tokens, API keys, and any exported files.
Orbnex may restrict access if workspace activity appears inaccurate, unsafe, abusive, unlawful, or harmful to other users or systems.

Subscriptions and payments

Paid access is processed through Stripe. Subscription terms, billing cycles, cancellation handling, and receipts may be managed through Stripe checkout or customer portal flows.

Operational responsibility

Orbnex Connect provides workflow and documentation tools. Customers remain responsible for facility rules, change management, power and circuit approvals, contracts, safety requirements, regulatory duties, procurement decisions, and final operational actions.

Exports and templates

CSV and spreadsheet-ready exports are provided as workflow aids. Review exported data before using it for customer commitments, facility changes, engineering decisions, billing, or compliance reporting.

Contact

For terms questions, contact [email protected].